We have prepared the following guidelines to make your life a little easier:

USA SHIPPING FAQ

What Shipping Carriers Do We Use?
Our herbs are developed, blended and packaged in Brooklyn, New York but all online orders are shipped out of a shipping distribution center in Michigan. We offer USPS First Class, 1 to 4 business day delivery with full tracking.
When Do We Ship the Product?
Your package will be sent out the next business day.
Does the Package Have Tracking?
All U.S.A. shipments include tracking that will be emailed to you when your packaged is picked up by USPS.
I Did not Get My Package, What Now?
We are not responsible for non-delivery of your order due to USPS/FEDEX limitations. HOWEVER we are happy to RESEND your order for FREE but you would have to pay again for shipping.

If you want a refund due to a wrong address, refusal to accept the order or because no one was there to accept delivery, we will refund your credit card when your order is physically in our warehouse.

You will be refunded the total amount of the order, minus shipping charges and warehousing costs, if applicable; and 20% of the value of the order (as a re-stocking fee). If the cost to return the product to us is larger than the refund due, we will instruct the carrier to abandon the order and we cannot provide credit.

If the product(s) is lost/stolen, meaning it will never come back to our warehouse, we can only provide store credit.

INTERNATIONAL SHIPPING FAQ

What Shipping Carriers Do We Use
Our herbs are developed, blended and packaged in Brooklyn, New York but all online orders are shipped out of Michigan and they offers FEDEX INTERNATIONAL and USPS INTERNATIONAL.
Does the Package Have Tracking?
USPS offers full tracking to a limited amount of countries, view full list here. For the countries NOT on the list, the USPS tracking of the package stops once it crosses the border, this can cause delays but have cause very little amounts of lost packages.
FEDEX offers full tracking to your doorstep but are very strict at customs.
Fill Out Your FULL Contact Information
Please please please make sure your shipping address, phone number, and email address are accurate and complete. This contact information will definitely be used by customs to clear the package as well as the shipping carriers if they have problems delivering the order. We don’t recommend using PO BOXES because it may have issues at customs.
How Do We Declare the Value and the Product?
In compliance with international laws, we state the full value of each order on the shipping label, minus the shipping charge. We will send an itemized invoice along with the order. These invoices will indicate the name of each product ordered, the quantity of each item, the cost and are labeled as Herbal Teas Comprising of Mixed Herbs.
Will it Clear Customs?
Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed, returned or confiscated. Please check with your customs office to see if your country permits the shipment of Herbal Teas Comprising of Mixed Herbs along with any additional licenses or permits that you might need. If the product(s) is seized by customs, there will be no credit processed for the product(s).

Unfortunately we will not be liable for packages refused or held by customs for delivery. We request that you contact your customs office and ask about import regulations and restrictions on Herbal Teas Comprising of Mixed Herbs before placing your order.

Will I have to pay Import Taxes?
You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. We are very very sorry but we can not control the laws in your country.

We request that you contact your customs office and ask about import regulations and restrictions on Herbal Teas Comprising of Mixed Herbs before placing your order.

How Do I Contact My Customs Office?
For your convenience, we compiled a list of links to the websites of customs office numbers per countries:
CANADA*You “may” have to pay import taxes, customs duties, or a brokerage (handling) fee for your order.
CHINA *All customers must submit their ID / passport information for package clearance.
MEXICO* You “may” have to pay import taxes, customs duties, or a brokerage (handling) fee for your order.
INDIA* Know Your Customer (KYC) documents (Government recognized identity and address proofs) and Authorization Letter (POA) are required by Customs for shipment clearance. You “may” have to pay import taxes, customs duties, or a brokerage (handling) fee for your order.
What is Your International Refund Policy?
If your order is returned due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery, we will refund your credit card as follows:

You will be refunded the total amount of the order, minus shipping charges and warehousing costs, if applicable; and 20% of the value of the order (as a re-stocking fee). If the cost to return the product to us is larger than the refund due, we will instruct the carrier to abandon the order and we cannot provide credit. If the product(s) is seized by customs, there will be no credit processed for the product(s).

Please Note: You will not be refunded until your order is physically in our warehouse. Once we’ve received your package, you will automatically get an email notification which includes the refund.