Shipping Herbs FAQ

We have prepared the following guidelines to make your life a little easier when Shipping Herbs Globally.

General Shipping Herbs

When do Orders Ship out?

Most items will ship out within 1-5 business days of ordering (weekends and holidays not included). During peak holiday season, orders are shipped closer to 5 business days. We will inform you of any delay.

What Shipping Carriers Do You Use?

Our herbal studio is in the Hudson Valley, New York. In order to offer low cost & fast shipping, we work with a shipping fulfillment company called SHIPBOB that is located in Pennsylvania. We do not ship your order from our herbal studio. Standard (3-7 Business Days) is via Asendia, DHL Global Mail, UPS MI, UPS, DHL Express, FedEx, USPS and typically a 4-7 day delivery. Expedited (2 Business Days): Includes UPS, DHL Express, and FedEx, typically a 2-4 day delivery. We have no control of which postal service SHIPBOB will use.

What are the Shipping Rates & Times?

Standard shipping is 4-7 business days with a cost that varies based on where you live. Additionally we offer 2-4 day delivery and cost varies based on your location.

Does the Herbal Package Have Tracking?

All U.S.A. shipments include tracking that will be emailed to you when your packaged is shipped out. If you open an account, you will be able to your herbal blends order here.

Can I Cancelations or Change the Order?

Due to the small window we have with our shipping fulfillment company, we can not Cancel or Edit your order. Once your order is made, cancelation or changes to your shipping address or order details are not possible.

Can I Exchanges or Return the Herbal Package?

No exchanges or returns due to the consumable nature of the products. We do not accept returns and/or exchanges based on product effectiveness, taste, feel, appearance, effects, reactions, or the like.

Do Herbal Packages have Refunds or Returns?

Sorry, no refunds or returns. We only provide store credit for the value of your order (minus actual shipping fee even IF you did not pay for shipping due to a Free Shipping promo).  Store credit is provided when your tracking numbers shows successful “returned to sender” delivery. Or a claim was approved by the postal service.

We are not responsible for “returned to sender” packages due to incorrect address.

Issues with Shipping Herbs

My Order is on Hold, WTF?

We are sorry for the delay. There was a spike in online sales and an error in the shipping process. We will try our best to restock immediately and when possible, we can also offer to split your order, contact us to inquire. *Order splitting only available to U.S.A. purchases.

What happens to lost or stolen packages?

Lost packages need to show “no activity” from the shipping date. 15 Days (Domestic) and 20 Days (International) via the tracking number. At this point, we can make a claim to the postal service. The claim covers the value of your order up to $100, not the shipping or reshipping fee. We will provide a store credit coupon with each approved claim by the carrier. You can reorder using your store credit.

Stolen packages are not “LOST” if the tracking number shows “DELIVERED“. We are not responsible for STOLEN packages and you as the customer are responsible for filing a claim for a refund through the postal service.

What happens to wrong items received?

Wrong Items requires submission of photos to submit a claim. The claim covers the value of your order up to $100, not the shipping or reshipping fee. We will provide a store credit coupon with each approved claim by the carrier. You can reorder using your store credit.

What happens to damaged herbal packages?

Damaged packages requires submission of photos to submit a claim. The claim covers the value of your order up to $100, not the shipping or reshipping fee. We will provide a store credit coupon with each approved claim by the carrier. You can reorder using your store credit.

Global Shipping Herbs

What are the International Shipping Rates & Times?

In order to offer low cost & fast shipping, we work with the shipping fulfillment company, SHIPBOB, that is located in Pennsylvania. We do not ship your order from our herbal studio. Standard Intl. (7-21 Business Days) is via Asendia, DHL Global Mail, UPS MI, UPS, DHL Express, FedEx, USPS and typically a 7-21 day delivery. Expedited Intl. (1-5 Business Days): Includes UPS, DHL Express, and FedEx, typically a 1-5 day delivery. We have no control of which postal service SHIPBOB will use.

Does the Package Have International Tracking?

Full tracking is available to a limited amount of places. View full list of countries here. For the countries NOT on the list, the tracking of the package stops once it crosses the border. This can cause delays but have cause very little amounts of lost packages.  

Should I Fill Out My FULL Contact Information?

Please make sure your shipping address, phone number, and email address are accurate and complete. Customs clears your package using your contact information. The shipping carriers use it, if they have problems delivering the order. We don’t recommend using PO BOXES because it may have issues at customs.

How Do We Declare Herbal Blends?

In compliance with international laws, we state the full value of each order on the shipping label, minus the shipping charge. We will send an itemized invoice along with the order. The invoice indicates the name of each product ordered, the quantity of each item and the cost. The product is description is “Herbal Teas Comprising of Mixed Herbs“.

Will Shipping Herbs Clear Customs?

Customs regulations differ by country. Not knowing their regulations can result in your order incurring high import duties, the delivery being delayed, returned or confiscated. Please check with your customs office to see if your country permits the shipment of Herbal Teas Comprising of Mixed Herbs along with any additional licenses or permits that you might need. We are not liable for packages refused or held by customs. We request that you contact your customs office and ask about import regulations and restrictions on Herbal Teas Comprising of Mixed Herbs before placing your order.  

Will I have to pay Import Taxes?

You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. We are sorry but we can not control the laws in your country.
We request that you contact your customs office and ask about import regulations and restrictions on Herbal Teas Comprising of Mixed Herbs before placing your order.  

How Do I Contact My Customs Office?

For your convenience, we compiled a list of links to the websites of customs office numbers per countries:
CANADA *You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order.
CHINA *All customers must submit their ID / passport information for package clearance.
MEXICO * You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order.
INDIA * Know Your Customer (KYC) documents (Government recognized identity and address proofs) and Authorization Letter (POA) are required by Customs for shipment clearance. You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order.   

What is Your International Refund Policy? 

No refunds, only store credit for the cost of the product (minus actual shipping fee even IF you did not pay for shipping due to Free Shipping promo). This includes when your order is returned due to a banned/restricted product policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery.
We are not responsible for “returned to sender” packages. You as the customer are responsible for reordering using your store credit.
If the cost to return the product to us is larger than the refund due, we will instruct the carrier to abandon the order and we cannot provide credit. If the package is seized by customs, there will be no credit processed for the order.
Please Note: You will not be receive store credit until your order is physically in our warehouse. Once we’ve received your package, you will automatically get an email notification which includes the store credit.  


STILL NEED HELP SHIPPING HERBS

If you have any concerns or issues with your order, please contact us at our Help Desk.