Shipping policy

Global Shipping for Botanical Blends

To offer reliable and efficient fulfillment, we partner with ShipBob, a third-party fulfillment provider based in Pennsylvania. Orders are shipped directly from their fulfillment center—not from our herbal studio.

International Shipping Rates & Delivery Times

Shipping options and delivery times vary by destination and carrier availability.

Standard International Shipping

  • Estimated Delivery: 7–21 business days
  • Carriers may include: Asendia, DHL Global Mail, UPS Mail Innovations, UPS, DHL Express, FedEx, USPS
  • Expedited International Shipping
  • Estimated Delivery: 1–5 business days
  • Carriers may include: UPS, DHL Express, FedEx

Carrier selection is determined by ShipBob based on destination and logistics. We are unable to guarantee or select specific carriers.

International Tracking

  • Full tracking is available for select countries
  • For destinations without full tracking, updates may stop once the package leaves the U.S.
  • Limited tracking may result in delivery delays but historically results in very few lost shipments

Tracking availability depends on destination and carrier.

Accurate Contact Information (Important)

Please ensure that all shipping details are complete and accurate, including:

  • Full name
  • Street address (PO Boxes are not recommended)
  • Phone number
  • Email address

Customs authorities and carriers may use this information to clear and deliver your order. Incomplete or incorrect details can cause delays, returns, or confiscation.

Customs Declarations

To comply with international regulations:

  • Orders are declared at full product value (excluding shipping costs)
  • Each shipment includes an itemized commercial invoice
  • Products are declared as:
    “Herbal teas comprising of mixed herbs”

Invoices list:

  • Product names
  • Quantities
  • Unit costs

Will My Order Clear Customs?

Customs regulations vary by country.

It is the customer’s responsibility to confirm that herbal products are permitted for import into their destination country. Failure to comply with local regulations may result in:

  • Delays
  • Import duties or brokerage fees
  • Returned shipments
  • Confiscation

We are not liable for customs refusals or seizures.

Before ordering, we strongly recommend contacting your local customs office regarding regulations for herbal teas comprising of mixed herbs.

Import Taxes, Duties & Fees

International orders may be subject to:

  • Import taxes
  • Customs duties
  • Brokerage or handling fees

These charges are not included in your shipping cost and are billed directly by the carrier or customs authority. We do not control or collect these fees.

Country-Specific Notes

Some countries require additional documentation:

  • Canada: Import taxes, duties, or brokerage fees may apply
  • China: Government-issued ID or passport information required for clearance
  • Mexico: Import taxes, duties, or brokerage fees may apply
  • India: KYC documents and authorization (POA) required for clearance

Requirements may change—always confirm with your customs office.

International Refund & Return Policy

  • No refunds are issued for international orders
  • Store credit only may be issued for product value (excluding shipping), subject to approval

Store credit may be issued only if:

  • The package is physically returned to our fulfillment center
  • A carrier claim is approved

No credit will be issued for:

  • Customs seizures
  • Abandoned shipments
  • Refusal to pay import fees
  • Incorrect addresses
  • Failure to accept delivery
  • If return shipping exceeds the value of the order, the package may be abandoned and no credit issued.

Store credit is issued only after the returned package is received and processed. You will receive an email confirmation once credit is applied.